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The replacement is no better. After repeated requests for a replacement a Targus rep finally did respond and allowed me to return one of the replicators. The only reason this review is getting a 1-star rating is because I could not give it a 0-star rating. We have two of the Targus universal docking stations in our office (for Lenovo 3000 N200 laptops) and they are without a doubt the WORST imaginable device I've encountered. After just a few weeks the ports went out one by one until none worked at all. I will not purchase anything else with the Targus name.
The refurbished docking station came without the instruction manual and also without the driver CD. I had to contact the vendor twice before they finally emailed me the return authorization. I blame Targus for the problem, not the vendor. The video port wasn't working either.
Finally, after many attempts, I was successful. I certainly pay too much for many products for this to be the case. So I agree with the prior reviews: DO NOT BUY THIS PRODUCT. But that is not the point - we deserve as customers to have a product function easily, at least comparatively - and honestly, do we all have time to be technicians.
I will never purchase a thing from this company again. Believe me, I tried. To attempt any contact with customer service will only result in complete frustration. Targus is awful. I have tried multiple times to get this docking station to work. Some may believe we should all be computer technicians and know a priori how to get a product to work. Most importantly, this product does not meet normal standards for functionality, ease of use and customer service.
And forget about the website - you will get lost in a continuous loop.Do yourself a favor and stay away from Targus. Stay away from this product. However, it only functioned for a short time - since once I took my laptop elsewhere I could never get it reconfigured. Targus is awful.
I was looking for a product to use with our Headless Computer, once the Docking Station was setup, I was able to disconnec the display and use it with voice and button commands, with this product, I was able to get video with Mouse and Keyboard on the fly to reconfigure the computer, excellent product, I bought a few.Rafael
SEEMS LIKE A WASTE OF $129. AND TARGUS SUPPORT SUCKS. Video for an external monitor did not hold AND has to be reset EACH time you reboot the laptop; the network card drivers keep trying to update as their are "incompatible with Vista" per the "Problem Reports" in Vista.my antivirus program can't update unless I unplug the network card and plug it directly into the laptop. "IT'S NOT OUR PRODUCT." was their response. Returned it to the store twice for another; all THREE have the same issues with Vista Premium. We have had nothing but trouble with the ACP50US. Downloaded all the new driver releases and "3" calls to Targus. Then it works.
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